Step 2: Do the actionNow perform the steps where the problem appears.
Step 3: Send us the informationIf you can run ASAP Utilies then you can open the debug log file from within ASAP Utilities.
Method 2: If you cannot start ASAP Utilities
Step 1: Turn the "debugger" onCreate a file named "debug.txt" in the folder where ASAP Utilities is installed.
By default this folder is "C:\Program Files\ASAP Utilities\" or "C:\Program Files (x86)\ASAP Utilities\".
You can also download a debug.txt file here (right-click and then choose "save target/link as").
Step 2: Do the actionNow (try to) start ASAP Utilities. All the steps that are important during the startup will now be documented.
Step 3: Send us the debug log fileBy default the debug log file is created in your Windows Temp folder.
You can quickly browse to this folder by choosing in Windows: Start > Run
(or hold down the Windows key on your keyboard and press r)
and then enter "%TEMP%" (without the quotes) and pressing enter:
This will take you to the Windows Temp folder where the ASAP Utilities "asap-utilities-debug.txt" is stored:
(You might have to scroll a bit because your Temp folder usually contains many files from other programs and Windows itself)
Please send us the file "asap-utilities-debug.txt" as an attachement in an email (email@example.com).
If it is the first time that you contact us about a certain problem, then please send a detailed description of the problem too. If the problem is related to certain workbooks only, then please send us an example workbook too which we can use to reproduce the problem.
Share this page:
List of all utilities
Printer friendly page
^ Back to Top