Support: Questions and answers

FAQ: Frequently Asked Questions

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• Installation...
• Ordering...
• General...
• Troubleshooting...

Installation

• ASAP Utilities 8 system requirements
• Detailed step-by-step installation
• How can I transfer the license to a new computer or another employee?
• How do I upgrade to the latest version?

Ordering

• Can you send me a copy of my license details?
• Do you have a local reseller? Or how to purchase as a reseller.
• Help with the ordering process
• How do I enter my ASAP Utilities license details?
• What if I use more than one computer to do my work?
• Where can I find the license agreement
• Will I get an invoice/receipt? (Yes)

General

• Before I share my workbook with others I want to know if ASAP Utilities leave traces (macro/vba) behind in my files.
• Can I have the source code of ASAP Utilities?
• Can I keep using an old version of ASAP Utilities? (Yes)
• Can I use ASAP Utilities in my own macro? (yes)
• Can I use ASAP Utilities on a Citrix environment? (Yes)
• Does ASAP Utilities work in Office 365? (Yes)
• Does ASAP Utilities work with the new Office/Excel 2024? (Yes)
• Does ASAP Utilities work with web-based versions of Office/Excel?
• I do not have administrator rights to install ASAP Utilities. What do I do?
• I have the 64-bit edition of Excel. Will ASAP Utilities work with it? (yes)
• Is ASAP Utilities also available for Calc? (OpenOffice / LibreOffice)
• Is ASAP Utilities available for the Apple Mac?
• Is ASAP Utilities available in other languages? (Yes: 10!)
• No malware/no viruses Policy
• There doesn't seem to be a global 'undo' for some actions made by ASAP Utilities
• Where are my "Favorites & Shortcuts" menu settings stored?

Troubleshooting

• CylancePROTECT: "Error 453: Can't find DLL entry point FindWindowA in user32"
• Download again: "The setup files are corrupted. Please obtain a new copy..."
• Error: "ASAP Utilities.xla" or "ASAP Utilities.xlam" could not be found
• Excel 2013/2016/2019/2021/365: Slow startup/shutdown; fix corrupted Excel toolbar file (Excel15.xlb)
• Excel 2016 Users: Microsoft Update KB5002653 Breaks Opening Excel Add-Ins
• How to solve the cryptic error "...file format or file extension is not valid..." caused by Window Defender if "Block Win32 API calls from Office macros" rule is set.
• How to solve the error message: "Office has detected a problem with this file" or "Excel cannot open the file..."
• How to solve the error: "Compile Error in Hidden Module: ASAP..."
• How to solve the error: 'Automation error', 'Unspecified error', 'Object library invalid' or 'Compile error'
• How to solve the setup error "MoveFile failed; code 2"
• How to solve the startup error: "Sorry, ASAP Utilities can not start correctly."
• How to solve the startup error: "Sorry, something went wrong in the ASAP Utilities.xla auto_open() event, build menu."
• I can't use right-Alt+E to produce the Euro symbol, can I change the shortcuts that ASAP Utilities uses?
• Possible causes of slower performance in Excel and how to solve it
• Protect sheets: The EnableSelection property is not saved + Excel update fix
• Repairs to 'ASAP Utilities.xla(m)': This workbook has lost its VBA project.... (incomplete Excel setup)
• What to do if I don't see ASAP Utilities in the Excel menu?
• When I start Excel I get an message about the installation of VB Express or Visual Studio.

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