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If you have a question or experience a problem with ASAP Utilities then please verify if there is already an answer to your question or solution for you problem in our list of frequently answered questions.

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If you have found a bug first make sure you are using the most recent version. If that is the case go to our bug-report page

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This is an old article that has been archived.

How to solve the startup error: "Sorry, ASAP Utilities cannot be started, the file '' doesn't seem to exist"

Published: Januari 30, 2014 (latest revision August 31, 2021)
reference id: QA0270
This is an old article that has been archived.

Question

After the installation of version 5.1, I get the following error and I can't use ASAP�Utilities.

Sorry, ASAP Utilities cannot be started.
The file '' doesn't seem to exist.
Please reinstall ASAP Utilities (or make sure the xlam file exists in the subfolder \resources\).

Sorry, ASAP Utilities cannot be started. The file '' doesn't seem to exist.

Answer/solution

Our apologies for the inconvenience.

We've found the cause of this and have a temporary fix available.
Please open the following Excel file, if Excel asks activate the macro,�and then click on the "Apply fix" button:
http://server1.asap-utilities.com/fix/ApplyFixStartup51.xlsb
or
http://server1.asap-utilities.com/fix/ApplyFixStartup51.zip

That will immediately fix it so that you can use ASAP Utilities again.



This error is related to a version of Excel 2007 or later that is not English, Spanish, French, German or Dutch and the program not defaulting to English.

Fixed in version �5.2.1

This bug is fixed in version 5.2.1.
Please download or upgrade to this new version.






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