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Answered Questions (FAQ)

If you have a question or experience a problem with ASAP Utilities then please verify if there is already an answer to your question or solution for you problem in our list of frequently answered questions.

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Version history

A history of the various updates and improvements throughout the years

How it makes YOU rock in Excel

These short tutorials show you how to benefit from the tools in ASAP Utilities and are guaranteed to save you time and speed up your work in Excel.

User Guide

The ASAP Utilities User Guide is a practical manual that will show you how to get the best out of our excel add-in

Uninstall

How to (temporary) uninstall ASAP Utilities.

Bug report

If you have found a bug first make sure you are using the most recent version. If that is the case go to our bug-report page

Debug information

In some cases you will be asked by our support-team to turn on the debug-mode to help solve specific problems.

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Microsoft Update KB5002653 Breaks Opening Excel Add-Ins

Published: November 13, 2024 (latest revision November 15, 2024)
reference id: QA0367

Question

After installing the Excel 2016 update KB5002653, ASAP Utilities no longer loads.
In the error message, the first character (the drive letter) is missing:

Error after KB5002653 update: Sorry, we couldn't find :\Program Files\ASAP Utilities\ASAP Utilities.xlam. Is it possible it was moved, renamed or deleted?

Answer

This is a bug in KB5002653 that was released by Microsoft on November 13th.
 It is discussed in the following topics:


A (temporary) solution is to either uninstall KB5002653, or open the ASAP Utilities.xlam manually until Microsoft has solved this.

Update - November 14, 22:23

Microsoft has updated its release notes to include additional information and an acknowledgment of the issue. However, a real solution is not yet available.

Microsoft: Known issues in this update

After you install this update, Excel add-ins that were enabled the last time that you used Excel might not load correctly when you open Excel. To work around this issue, open the add-ins manually by double-clicking them or selecting File > Open.

# Description of the security update for Excel 2016: November 12, 2024 (KB5002653)
https://support.microsoft.com/en-us/topic/description-of-the-security-update-for-excel-2016-november-12-2024-kb5002653-189190cb-3ae5-47ac-b85a-ca9815cff793

 


As soon as we have more information we will update this article.






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